Troubleshoot
All our engagements start with a Troubleshooting Consultation. During this session we can find the exact cause of the issues affecting your WiFi.
We will ascertain whether your current equipment is adequate for the size and layout of your property. In the event that it is not, we will demonstrate some different equipment for you to find a setup that will solve your issues.
We will run tests to ensure that there has been a quantifiable improvement, and you will also be able to connect any of your devices and run any tests you wish.
If new equipment is required, we can provide a quote for a permanent installation at a future date. The cost of your Troubleshooting Consultation will be deducted from the cost of the installation if you choose to go ahead.
Installation
One of our friendly engineers will install the equipment for you at a time and date which is convenient for you. No ‘all day’ or ‘four hour’ time slots. We will give you an exact time and arrive promptly. We pre-configure and test all your equipment off-site to ensure that the installation is as smooth as possible. We know you don’t want us in your home all day – we’re sure you have other things to do!
We will give you a hand getting all your devices connected to your new equipment and ensure you’re happy with everything before we leave.
Ongoing management & support
We go further than just installing equipment. We proactively monitor our customers’ networks to ensure they are working perfectly. We are able to make tweaks and adjustments in response to atmospheric changes, such as a neighbour using a new router which causes interference for you.
We also provide ongoing remote or onsite support if required – this even includes an extended warranty on hardware.
We used to have terrible problems with our internet. Our boys would constantly complain that their XBox & Playstation would lag and disconnect while they were playing. Our Netflix wouldn’t play without buffering.
Since we have had TriFi installed, we have had WiFi peace of mind – and that means a lot to us.
HW – Esher